the frequently
asked questions

 

 

 

What type of passenger ? 

There is not a type of typical passenger: you will find all types, ages and nationalities represented on board, which creates a very friendly and familiar atmosphere. That’s what makes this cruise so special!

Is there a minimum age ?

The minimum age is 18 years at the time of boarding the ship.

Are women welcome ?

You will mainly find gay men on board, but we are more than happy to have some crazy women and lesbians with us!

Are pets welcome ?

Animals are not allowed on board, 
so you will have to look for a babysitter for your dog or cat.

What if I am travelling alone ?

You can book a room to share with another single in categories H (interior), PH2 (port hole) or C (exterior). We will then put you together with someone of your age in the same cabin.  You can of course also pay for 2, and then you will have your cabin for single occupancy. In that case, until the 8th of September 2017, you can give us the name of a person joining you in your cabin at no extra cost. 

How many can we be in the same cabin ?

Some cabins can hold up to 4 persons. You will pay € 500 per additional passenger above the double occupancy.

Do the cabins have 
one double bed or 2 twin beds ?

Almost all the cabins have 2 twin beds that can be converted into a double bed. Give us your preference when booking, and as long as your choice is available, you will have the bed configuration that you prefer.

What is a cabin with obstructed view ?

It means that the view through the cabin window is obstructed by a life-boat, which means that you only have a partial view through the window. 

 

How are the cabins assigned ?

You can give up your preferences when booking (deck level, front-middle-back of the ship, bed size, cabin number, close to other friends,…).
Once your payment is accepted, we will take your preferences as much as possible into account and confirm you the number of your cabin. The earlier you book, the more we can comply with your requests, although the given cabin number is not legally binding, and could be changed in case of necessity

What is included in the price ?

All food 24h a day. Tap water, lemonade, ice tea, tea and filter coffee in the main restaurant and at the buffet. All parties, all shows, all entertainment and use of the gym. All port and government taxes.  

 

What is not included in the price ?

All costs before you board the ship, and after you quit the ship
(flights, hotels, transfers); beverages (except included ones); personal expenses (casino, Spa treatments, shops, internet, phone calls,...); room service; € 72 pp service charges for the crew, to be paid in board.

Drinks are sold at very reasonable prices: € 1 for a bottle of water (1L), € 2 for a soft drink (33cl can), € 3 for a beer or a glass of wine, € 6 for a spirit (vodka, gin, whisky, rum). Only soft drinks can be bought in a package: € 15 for 10 cans.

Do I need a passport and visa ?

EU citizens only need their identity card. Non EU citizens need to check which documents are required to enter Spain in order to avoid a refusal of embarkation.

How can I pay ?

You can pay by bank transfer, or we will send you a secured link to pay online with your credit card.

 

Can I cancel without any costs ?

Until 30 November 2016, you can cancel without any cost. Your deposit will be refunded entirely. After that date, the cancellation fees apply that are mentioned on your confirmation.

Why should I take 
a cancellation insurance ?

The amounts paid for a cruise are important, so it would be a shame that you lose your money in case you cannot make the cruise due to unforeseen reasons like illness, job loss, a death decease in your family, etc… We are offering you a Allianz Insurances, which is giving you a maximum of guarantees, and does not apply a franchise, so you will be covered for the whole amount.

But what if I already have an insurance
with my credit card ?

Most of the free insurances that are offered with your credit card have very limited coverage, and sometimes even don’t apply on cruises, so you should check the general conditions.

Do I need a travel assistance insurance ?

We really recommend to book it, since medical costs on board, and repatriation can be very expensive. 

Are my booking and payments secured?

The Cruise is a brand owned by BVBA SPLASH, which is a Belgian travel organizer and member of the Travel Guarantee Fund, through which it is insured against bankruptcy. This means that your deposits are insured in case of bankruptcy, and that your booking is protected by the Belgian law on holidays.

 

What about the parties ?

There will be both t-dance parties, and night parties, in open air at the pool, with the best light and sound system and the LA DEMENCE djs ! The after parties will be inside the ships' disco until very early… Be ready for LA DEMENCE on water !

What about the shows ?

Every night after dinner, and before the night party starts, there will be a show in the 2-storeys Broadway theatre.

Is it allowed to smoke ?

It is allowed to smoke in most of the outside areas

Do I need cash on board ?

When boarding, you credit card will be charged a guarantee for your extra expenses. Or if you don’t have a credit card, you can pay a guarantee in cash for the extra expenses. When checking out, you will have the choice to pay in cash or to be charged on your credit card. The non-used guarantee in cash will be refunded.

What about telecommunications ?

There is WIFI if you want to use your own devices.  You will also find public computers.  As the transfer is by satellite, it is slow and costly. Mobile phones also work when sailing, but by satellite so it is better that you put it in "flight modus".